SHOWROOM OPENING TIMES

DUE TO THE CURRENT COVID-19 LOCKDOWN THE SHOWROOM IS REQUIRED TO REMAIN CLOSED & WE CANNOT LET YOU BROWSE THE SHOWROOM AT THIS TIME.

COLLECTIONS:  PLEASE CONTACT THE SHOWROOM PRIOR TO COMING TO THE SHOWROOM TO ARRANGE TO COLLECT GOODS.  PLEASE WEAR A FACE MASK!

INSTALLATIONS:  If you have an installation booked with us, unless we contact you otherwise, this will be carried out as planned.  You MUST WEAR A FACE MASK whilst in face to face contact with our staff, even in your own home  On day of installation, please have windows open where possible in the areas where work is to be carried out.  If someone in your household has the Covid-19 virus, is isolating or has been in contact with someone with the virus, you MUST LET US KNOW!

SERVICING:  Further to the recent update by the UK Government & due to the virulence of the new strain of the Covid-19 Virus we have made the decision to not carry out standard servicing of gas fires/boilers at this time.  The decision was not taken lightly but we need to limit the number of homes that we are visiting in an effort to reduce unnecessary contact.  We are sorry if this causes any inconvenience but we must, as a responsible local business, do what we can to help reduce the risk of spreading the virus.

If your gas fire is not working & is the primary source of heat in your home, please do get in touch with us and we will do our best to arrange a safe way to visit your home.  Please ensure that before you call us you check that any batteries in the appliance are replaced with new, good quality batteries (ie: not rechargeable ones & not ones that have been in the drawer for long time!).  Fires that have batteries will be slide control, touch button control and remote control.  Where remote control fires are concerned, unless connected to the mains via a socket, please make sure to change the batteries in the fire as well as the handset.  Refer to your user manual for your appliance.

GET IN TOUCH:  Please do get in touch via email at: sales@burningsensation.co.uk or leave a brief message on our answer-phone on 01472 351651.  Please note, the office is not currently being manned full time at the moment so bear with us, we will call you back as soon as we can.

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Burning Sensation Grimsby Ltd

Grimsby’s Premier Fireplace Showroom

Armstrong Street, West Marsh Industrial Estate, Grimsby, N E Lincolnshire.  DN31 1XD

Tel: 01472 351651   Email: sales@burningsensation.co.uk